What Information Do We Collect From Our Customers?
Traffic Data. Infinity IT Servicesuses a number of internal and third-party methods to recognize visitor data like IP addresses and browser settings (collectively "Visitor Data"). The Infinity IT Servicesinternal servers and software automatically recognize Visitor Data. No Personal Identifiable Information is revealed in this process. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively "Traffic Data"). Infinity IT Servicesmay use the standard cookie feature of major browser applications and third-party providers, or employ internally developed cookies and tracking codes, that allow Infinity IT Services to store a small piece of data on a visitor's computer about his or her visit to the Site. Infinity IT Servicesdoes not capture Personal Identifiable Information in cookies.
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personal Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences.
Infinity IT Servicesrequires each customer to provide us with personal information (collectively "Personally Identifiable Information") to access and use Infinity IT Services products and services. Personal Identifiable Information is captured only when a visitor accesses the Site, or speaks on the phone with Infinity IT Services employee, and willingly discloses the information. This disclosure may occur when a visitor registers with the Site, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, or other aspects of services offered by Infinity IT Services.
Personal Identifiable Information includes:
- (i) "Contact Data" (such as your name, address, city, state, zip code, phone number, and email address);
- (ii) "Financial Data" (such as your credit card number, expiration date, and verification code); and
- (iii) "Demographic Data" (such as your zip code and sex).
Calls/Electronic Communications. In the regular course of our business, Infinity IT Services may monitor and record phone conversations or email communications between you and Infinity IT Services employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from Infinity IT Services, you may unsubscribe from our mailing list on any of the emails we send.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use information we collect from the Site to communicate with you, fulfill service agreements, facilitate your transactions with our third-party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance. We may send promotional emails from time to time. Generally, you may not opt-out of service-related communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by telephone or email. However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at [email protected]
We share customer information with third parties only as follows:
Use of Personal Information. Infinity IT Servicessometimes with the assistance of a third party or Infinity IT Services subsidiary, may use your Personal Identifiable Information to process your payment through merchant account services, to generate the products and services you order, and to analyze our customer demographics. Your Contact Data may be used to follow up with you on transactions you initiate on the Site, respond to inquiries made through the Site, inform you of changes to the Site, and send you additional information about Infinity IT Services and its products and services. Unless specifically authorized by you, we do not provide Personal Identifiable Information to third parties for marketing purposes. We may provide information to a third party in response to a subpoena or to otherwise comply with the law.
Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
You may choose not to provide Infinity IT Serviceswith Personal Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to visit the Site and browse its pages. However, Infinity IT Services cannot process orders without Personally Identifiable Information.
Generally, you may not opt-out of service-related communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by telephone or email.
Accessing and Changing Your Account
User Access to and Ability to Update Personally Identifiable Information
You may visit your personal account profile at any time by logging in and clicking on the "My Account" link. Through My Account, you may: (i) review and update your Contact Data; if you want to remove your Personal Identifiable Information from our Site, you may contact us at [email protected] Infinity IT Servicesmay maintain some or all of this data in its archives even after it has been removed from the Site.
How Secure Is the Personal Information We Collect?
Our Commitment to Data Security
We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Secure servers transmit credit card and personal information. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site or using our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS. BY USING THE SITE AND OUR SERVICES, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, PLEASE CONTACT US IMMEDIATELY AT [email protected]